Thank you for choosing AonAB Store. We are committed to providing high quality digital products and professional services. Please read this Refund Policy carefully before making a purchase.
By purchasing any product or service from AonAB Store, you agree to the terms outlined below.
Digital Products
Most products available on AonAB Store are digital products that are delivered electronically.
Due to the nature of digital downloads, all sales are generally final once the product has been successfully delivered or made available for download.
Refunds are not available simply because:
- You changed your mind.
- You no longer need the product.
- You purchased the wrong product by mistake.
- You did not read the product description before purchasing.
- You are unable to use the product due to a lack of technical knowledge.
Services
For custom services such as website development, Android app development, cloud server management, or other professional services:
- Refund requests are reviewed individually.
- If work has not yet started, a partial or full refund may be considered.
- Once development or service delivery has begun, refunds may be reduced based on the work already completed.
- Completed custom services are generally non refundable.
Eligible Refund Cases
A refund may be considered in situations such as:
- Duplicate payment made for the same order.
- Payment was processed but the order could not be delivered due to our inability to provide the purchased product or service.
- A verified billing error occurred.
- A technical issue on our side prevented successful delivery and could not be resolved within a reasonable time.
Each request will be reviewed individually.
Non Refundable Items
Refunds are generally not available for:
- Delivered digital products.
- Downloaded files.
- Source code packages.
- Templates.
- Software licenses.
- Custom development projects that have already started.
- Services that have been completed.
- Products purchased during promotional or clearance sales, unless required by law.
Refund Request Process
To request a refund, please contact our support team with:
- Order Number
- Full Name
- Registered Email Address
- Reason for the refund request
- Any supporting information or screenshots
Our team will review your request and respond as soon as possible.
Processing Time
If a refund is approved:
- Refunds will be processed using the original payment method whenever possible.
- Processing times may vary depending on your payment provider.
- Any transaction fees charged by third party payment providers may be deducted where permitted.
Cryptocurrency Payments
If payment was made using cryptocurrency:
- Approved refunds, where applicable, may be issued in the same cryptocurrency or another mutually agreed method.
- Exchange rate fluctuations may affect the final refund amount.
- Blockchain network fees may apply.
Chargebacks
If you believe there is an issue with your order, please contact us before initiating a chargeback.
Unauthorized or fraudulent chargebacks may result in:
- Temporary account suspension.
- Permanent account termination.
- Restriction from future purchases.
Order Cancellation
Orders may be cancelled before work begins or before digital delivery, subject to review.
Once a digital product has been delivered or a custom project has started, cancellation may no longer be possible.
Customer Responsibilities
Customers are responsible for:
- Reviewing product descriptions before purchasing.
- Ensuring purchased products meet their requirements.
- Providing accurate information for custom service orders.
- Contacting support if any delivery issues occur.
Our Commitment
At AonAB Store, customer satisfaction is important to us. If you experience any issues with your purchase, our support team will work with you to find a fair and reasonable solution whenever possible.
Policy Updates
We may update this Refund Policy from time to time.
Any changes will become effective immediately after they are published on this page. The Last Updated date at the top of this policy will reflect the most recent revision.
Contact Us
If you have any questions regarding this Refund Policy or would like to request a refund, please contact us.
AonAB Store
Email: support@aonabstore.com